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Question

酒店前厅（front office）是客人进入酒店的第一个接触点，又是离开酒店的最后接触点，它直接关系到客人的住宿满意程度和对酒店的印象。前台作为酒店的窗口,是酒店给客人的第一印象，我们保持自己最好的形象,面带微笑、精神饱满，用我们最美丽的一面去迎接客人，让每位客人走进酒店都会体验到我们的真诚、热情，真正有宾至如归的感觉。顾客进行CHECK IN时，首先询问是否有预约，如果有预约则进行信息核对，如果没有预约则介绍酒店房价，得到顾客的认可后，则登记顾客信息.对一些老年或视力不好的客人在CHECK-IN时，可以由职员代填登记表，认真、仔细验证后，请客人签名：对一些行动不便的客人可以由开房员送客人进房间登记。 当顾客使用信用卡结账时，如果出现不能正常使用的话，应该将顾客带领至旁边然后再试几次。不能影响下一位顾客正常check in.
记住常住客人和老年客人的姓名、爱好及现在住店的房号，主动及时地提供服务。
关注宾客喜好。当客人走进酒店时，我们要主动问好，称呼客人时，如果是熟客就要准确无误地说出客人的姓名和职务，我们还要收集客人的生活习惯、个人喜好等信息，并尽最大努力满足客人，让宾客的每次住店，都能感受到意外的惊喜。(不要机器翻 ）

Answer 1

Hotel Lobby (front office) is the guest into the hotel's first point of contact is the last point of contact to leave the hotel, which is directly related to guest satisfaction and hotel accommodation impression. Front window of a hotel is the first impression of the hotel guests, we maintain the best image of their own, smiling, full of energy, with the most beautiful side of our guests to meet, so that each guest into the hotel will experience the Our sincere, warm, and truly feel at home. CHECK IN time for the customer, ask whether there is an appointment, if appointment is for information verification, without reservation, introduces the hotel rates, approved by the customer after the customer information is registered. For some elderly or low vision customers CHECK-IN, you can fill out the registration form on behalf of the staff, serious, careful validation, the guests sign: for some guests with mobility difficulties can be sent by the open house guests into the room registered members. When customers use credit cards, if there can not be properly used, should be customer led to the next and then try again several times. A customer can not be under the influence of the normal check in.
Elderly resident guests and visitors to remember the names, hobbies, and now stay in the room number, take the initiative to provide timely service.
Concerned about the guests preferences. When the guest into the hotel, we must take the initiative to say hello, called guests, regular customers if it is necessary to accurately tell the guests name and title, we need to collect guests habits, personal preferences and other information, and best efforts meet the guests, so that every stay guests, can feel surprise

Answer 2

The front desk (front office) is the first into the hotel guest contact point, is leaving the hotel last the contact point, it relates directly to the guest satisfaction and accommodation with the hotel's impression. Front desk as a hotel window, is the hotel for the guests first impression, we keep yourself the best image, to smile, full of spirit, with our most beautiful side to meet the guest, let each guest walked into the hotel will experience to our sincere, warm, really feel more at home. Customers, first CHECK IN to ask if there is an appointment, if have an appointment is CHECK, if the information is no appointment to get customer property prices, introduced the hotel, the registration approval. For some old customer information IN eyesight guests or CHECK - IN may, when filling by staff registration forms, carefulness validation, the guest signatures: for some action inconvenience guests can send guests by CHECK IN member into the room to register. When customers to use credit card, if unable to appear normal usage, should will lead to customers next several times and then try again. Under the influence of a customer can check in normal.

Remember permanent guests and elderly guest name, hobbies and hotel room number, now initiative to provide the services in time.

Attention guests preferences. When the guest walked into the hotel, we should take the initiative to say hello, call the guest, if is accurate to say to VIP guest's name and position, we will collect the guest's life habits and personal preferences and other information, and endeavor to satisfy every guest. Let the hotel guests, can feel surprise.

Answer 3

The front desk (front office) is the first into the hotel guest contact point, is leaving the hotel last the contact point, it relates directly to the guest satisfaction and accommodation with the hotel's impression. Front desk as a hotel window, is the hotel for the guests first impression, we keep yourself the best image, to smile, full of spirit, with our most beautiful side to meet the guest, let each guest walked into the hotel will experience to our sincere, warm, really feel more at home. Customers, first CHECK IN to ask if there is an appointment, if have an appointment is CHECK, if the information is no appointment to get customer property prices, introduced the hotel, the registration approval. For some old customer information IN eyesight guests or CHECK - IN, can be made by ?

Answer 4

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