哪位英语高手可以帮帮忙！急急急...跪求

Question

今日18：45，810房间客人投诉她们的衣箱在服务员打扫卫生移动衣箱时将把手弄坏了，并说她们的学生丢了100元人民币，GRM立刻与客房部夏经理联系，并调出了当天监控录像,核实后GRM与夏经理到客人房间说明事情经过，客人经自己调查后回复我们是他们的学生自己搞错了，并对酒店对他们的重视表示感谢！

Answer 1

Today 18:45,810 room visitor sues their suitcase when the service person cleans the hygienic migration suitcase will spoil the hand, and said that they the student loses 100 Yuan, GRM has related immediately with guest room department Manager Xia, and has assigned out the same day monitors the video recording, after the checking, GRM and explained the matter process Manager Xia to the visitor room, the visitor after own investigation replies us is their student has made a mistake, and expressed thanks to the hotel to their value!

Answer 2

Today 18:45,810 guest room in the trunk of their complaints cleaning service for mobile suitcase will handle the damage and said the students lost their 100 yuan, GRM room immediately and contact the Department of Xiajing Li and out A video monitor that day, after verification of GRM Xiajing Li and the guests to the room after that event, the guests through their own investigations, we are back to their own students made a mistake, and the hotel of their importance thanks!