第1个回答 2012-10-29
岗前准备
pre-work preparation
店外关注
outside store awareness
来电接听
Never miss a phone call
迎接顾客
welcome Customers
建立互动
Interpersonal and relationship
需求明晰
demand clarification
车型推荐
recommending car models
邀请试坐
invite to sit inside the Car
试乘试驾
giving a Ride or Test Drive
价格谈判
hagglings and negotiations
异议处理
objection handling
销售顾问
sales consultants
促使成交
making deals done
送别顾客
see off the customers
跟单促单
following up and make the deals
交车服务
handover service
客情维护
maintaining customers relationship
投诉处理
Customer Complaints
第2个回答 2012-10-26
Pre-job preparation
Store focus
Incoming calls
To meet customer
Establishing the interaction
Demand clarification
Models recommended
Invitation to try to ride
Test drive
Price negotiation
Handling objections
Sales Consultant
Make clinch a deal
Farewell to the customer
The documentary of single
Delivery services
Guest affection is safeguarded
Complaint handling