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eg:If you are the manager of the aquariumï¼how will you deal with these situations below? ï¼15 minutesï¼
1.A guest took a ticket which was five days overdue,but he still want to use it.
2.Because of bad weatherï¼outdoor dolphin show was cancelled,but the visitors still want to see this show.
3.An adult only can take three children according to the rule, but there was a tourist took four children.
4.A visitor complained that the staff was rude to his children.
5.A guest said she bought the belt meal coupon ticket, but now she couldn't find it.
6.There was a mother took her child to see a dolphin show,but the child isn't tall enough to catch the standard.
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eg:If you are the manager of a department store,how will you deal with these situations bellow? ï¼15 minutesï¼
1.A customerâs mobile phone was out of control, he asked you to change a new mobile phone for him, it can't be acceptted to repair, and it had been used for 2 months.
2.A customer bought sofa cleaning supplies in this department store, then he found the sofa was damaged after using the product to clean the sofa stains, customer required the department store to pay for the full payment of sofa.
3.There is a children park in the mall, a female customer felt tired and let her one-year-old child play in the children park, but according to the regulation the park only open to the children who is over one and a half years old. But this female customer insisted in doing this.
4.In the toy store, a childâs parents wanted to buy a set of toy, but there was only one left and it had been booked by another customer.
5.An old lady used expired coupons for shopping, when she found the expired coupons could not be used, she felt very depressed.
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åºé¢åâ ãThere is a malfunction of the hotel system, ten rooms are available on the system, but actually there are only two can be used.And ten customers have ordered the room before, if you are the manager, you can only arrange rooms for two of them,which two customers will you choose, and how will you deal with the other eight customers?
1. a star
2. the daughter of a millionaire
3. the politician
4. a reporter
5. newlyweds
6. the wheelchair guest
7. a writer
8. an elder couple
9. a businessman who has a meeting at the hotel
10. the hotel staff
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åºé¢åâ¡ãThere is a malfunction of the hotel system, eight rooms are available on the system, but actually there are only two can be used.And the eight customers have ordered the room before, if you are the manager, you can only arrange rooms for two of them,which two customers will you choose, and how will you deal with the other six customers?
1. a valued customer booking monthly
2. the honeymoon couple
3. a party girl
4. the manager of the hotel chain
5. travel magazine editor
6. politician who has a meeting next day
7. a family with infant needs to do the body check tomorrow
8. a woman whose room is leaking
ã游轮é¢åãIf there are eight customers who book the cruise ship, but due to system fault, there are only two chances(this cruise ship is the last one of this season and there is no cruise ship of other company).If you are the company staff ,which two customers will you give the chance,and why?
1.a star who wants to have a party
2.an old man's birthday party and his son booked the ticket for him
3. official of Tourist Administration
4.the loyal customer
5.travel agent
6.the travel magazine editor who wants to write a report about the ship
7.newlyweds
8.the staff of the cruise ship
ãç§è½¦é¢åãThere is a car rental company, only two cars can be used at this time, but now there are five customers at the reception desk, they are:
1.a star need to go for a concert
2.a family of five rushing to attend a wedding
3.student who has an exam 2 hours later
4.a pregnant woman who has a routine inspection
5.company staff
6.a businessman who has a meeting
If you are the staff of this company, which two customers will you rent the car to them?
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