帮忙把邮件内容翻译成英语？

Question

邮件内容：“我在游戏中购买xxx道具，扣费成功了，而且收到了电子票据。但是我在游戏中并没有获得该道具。请核查一下这个问题，谢谢！” 注：因为是发邮件，还需要一个subject，请问subject该如何写呢？

Answer 1

return props to me
I bought xxx props at the game， The payment was successful,and I have received the electronic presentment ,but i did not gained the props,please check this issue ,thank you .