中文英文翻译 嗯，很遗憾收到了您的信息。但是我们还不能确定这张充值卡的问题是出现在您的误操作造成的

Question

中文英文翻译
嗯，很遗憾收到了您的信息。但是我们还不能确定这张充值卡的问题是出现在您的误操作造成的还是卡本身的问题。

请通过您的游戏账户联系官方客服。把您的卡密和你遇到的问题解释给他们。并且您能证明这张卡是在您购买之前就已经充值的。我们在确认看到您提交的官方邮件或者live chat截图后将全额退款给您或赔偿一个新的卡。
如果你有任何问题，请告诉我们。谢谢

Answer 1

Well, I am sorry to have received your information.
But we are not sure this prepaid phone card problem is due to appear in your wrong operation or the card itself.

Please contact the official customer service through your game account.
Put your card and problems you explained to them.
And you can prove that this card is already prepaid phone before you buy.
We saw in confirmation after you submit the official mail or live chat screenshots will give you a full refund or compensation for a new card.
If you have any questions, please let us know.
thank you