急啊~~因为在翻译过程中 关于客户的这段翻译不好!~现在求助各位高手,帮帮忙啊

Question

Customer relationship management measures theextent to which government agencies manage interactions with their customers (citizens and busi- nesses) and deliver service in an integrated way. This includes understanding how customers want to interact, what services they need and how they are delivered. These factors are evaluated across five required building blocks: insight, customer service, interactions, organization and networks, and a sep- arate support measure. ?Insight—Does government remember me? When revisiting a website, does it know where and when I have interacted with government previously and use the information it already holds on me to offer a more tailored service?
?Customer service—Does the website offer helpful information related to the type of transaction
I am performing or based on my user history? Is the help unprompted or do I need to seek it? Customer service measures whether or not government adequately supports users during their online interactions. ?Interactions—Can I interact with the government via related government contact points and web- sites? Interactions measures the degree to which services can be accessed through multiple channels and the ease of those interactions.
?Organization—How effectively is the service delivered? Is it organized around the citizen or business needs or is it necessary to understand internal government structures to find the service needed? Organization measures the degree to which the services satisfy the customers and are efficiently delivered.
?Networks—Is it possible for me to access other value-added services, including those offered by nongovernment organizations, via similar chan nels? Networks measures the degree to which government agencies integrate their services and delivery channels with other organizations to provide added value to the citizen, either through convenient bundling or more access points.
?Support—Is this site integrated with other channels of communication (for example, a call center) to assist me in finding information or completing a transaction? Support measures whether or not it is easy for the user to find alternative means to get access to the services if required.

Answer 1

theextent客户关系管理措施,以政府机构与客户互动管理(公民和生意-nesses),提供综合性服务的方式. 这包括了解客户需要的互动,他们需要什么服务和如何提供. 这些因素都必须评估五个积木:洞察、客户服务、交流、组织网络、SEP-arate支持措施. ? 启示之损害是否损害政府记住我? 当访网站是否知道,当我以前与政府和利用已经掌握的资料,对我提供了一个更适合的服务? ? 损害是否损害客户服务网站提供有用的信息与交易类型 我用我的表演,或基于历史? 是帮助我还是要争取主动? 客户服务措施是否足以支持政府用户在网上互动. ? 我与互动损害损害政府的联系点,并通过有关政府网站. 互动服务措施的程度可通过多种渠道,缓解了这些互动. ? 如何有效地组织损害损害提供服务. 它是围绕着公民或业务需要或要了解政府的内部结构,找出所需的服务. 组织措施的程度有效率的服务,以满足客户. ? 网络有可能损害损害是我获得其他增值服务,包括非政府组织提出的,经陈Nels相似? 网络措施的程度及政府机构提供服务的综合频道与其他组织提供增值的市民,通过以上几种便捷的通道. ? 支持,这个网站是损害损害与其他沟通渠道(例如电话中心),以协助我完成交易,或寻找资料. 支援措施是否很容易找到替代的方式使用户获得必要的服务.

如果翻译不准的话就抱歉了，我都是菜,