我在淘宝上买的东西要退货，怎么操作？

Question

我怎么能保证卖家收到退货能退我款呢？谢谢，对方直接让把东西寄过去，我没有确认收货已经跟卖家说了要退货了

Answer 1

1、以手机淘宝为例，打开手机淘宝，在右下角找到【我的淘宝】，点击进入；
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2、在【我的淘宝】页面中，找到【待收货】选项，点击进入订单页面；
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3、在【我的订单】页面，找到要退货的订单，点击进入订单详情页面；
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4、在订单详情页面，找到【退款】选项，点击该选项；
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5、在选择服务类型页面，选择【我要退货退款】选项，点击；
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6、选择退款原因，点击提交之后等待卖家同意即可寄出物品，将物品退还给卖家。
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需要注意的是，提交退货信息后，卖家会有10天的时间来进行确认，逾期卖家没有处理，系统会自动退款。
参考资料来源：/consumerservice.taobao.com/self-help?spm=a21pu.8253647.0.0.5f3b480dMltJkq#page=issue-detail&knowledgeId=6685857"target="_blank"title="淘宝服务中心-如何退货？">淘宝服务中心-如何退货？

Answer 2

1.
若订单显示为“卖家已发货”
如果您已收到货需要退货的，登录【我的淘宝】-【已买到的宝贝】页面找到该笔订单，点击【退款/退货】-【退款/退款】。
2.
若订单显示为“交易成功”
如果您已收到货需要退货的，可以在交易确认收货后的0-15天以内，登录【我的淘宝】-【已买到的宝贝】页面找到该笔订单，点击【申请售后】-【退货退款】。
3.
若订单显示为“请退货”
如果卖家同意您的退货退款申请，达成退款协议；如果联系不上卖家或者联系了但卖家一直不处理，在您申请退货退款之日起5天后系统自动达成退款协议。

Answer 3