二、 肢体语言的特点和功能
肢体语言信息量大,可以进行多方面、多层次的信息交流。一个人的眼神、服饰、手势、身姿、距离、音调、节奏等都可以同时传输,使对方能同时多方面、多渠道地接受多种信息。交际中若仅靠听觉来掌握信息有限,也是比较抽象的。而恰当准确地运用肢体语言和眼神便于交谈,更加形象、生动、具体。由于肢体语言多数是在人们潜意识状态下显示出来地,大多体现了实际心态,故其具有信息可靠程度强的特点。另外,肢体语言还有信息的连续性和变化性强的特点。
肢体语言功能主要有以下几点:
(一)说明功能。在交际中人们使用的肢体语言受到一定文化背景的制约,它可以说明说话人的年龄、性别、经济条件、生活区域、社会地位、文化修养、交际角色等信息。
(二)暗示功能。一个眼神、一个手势暗示有不同的言外之意,人的姿势更是无言的暗示。例如,交流的一方觉得另一方讲话太枯燥乏味,会用手指连续扣击桌面表示不耐烦;当交谈超过规定时间,主方看看手表就是一种暗示,相当于逐客令。
(三)调节功能。会话研究表明,肢体语言具有调节及控制言语交际的功能,人们都愿意用这种高效、省力的方式快速而准确地达到交际目的。在交谈过程中,听者目不转睛地注视着对方,说明其对交流的内容感兴趣;自己要讲话时,可以沉默一会儿让沉默向对方传达自己准备讲话的信息;若听者茫然不解,心不在焉,说明其对交流内容无兴趣,此时,说话者就要调节交流内容或节奏。
(四)标志功能。众所周知,摇头的动作,可表示“否定”、“完整”、“大概”等不同意义,只是摇头方式不相同而已。又如,用手臂活动来表达某种信息。在第28届雅典奥运会闭幕式上,国际奥委会主席罗格先生一个OK手势向全世界人们表明对本届奥运会的圆满成功的赞赏和肯定。摇头、摆手、瞪眼睛均表示“不赞成”。脸部作出苦相,头向一侧倾斜,同时耸肩,双手摊开平放表示无可奈何和毫无办法等。以上均是人们约定俗成,一看遍知的标志性肢体语言。
(五)替代功能。在有些场合,由于各种原因不好用言语表达,人们就直接用肢体语言代替言语。比如,球场上用手势比用言语更加方便明了;交通岗台交警的手势比言语更加明了简练;在水下作业时,潜水员之间使用手势互通信息;在股票交易所,工作人员都使用手势来表达行情变化、交易的大小、成交与否等。
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