R: Good morning,madam, how may I help you?
G: Hi, I booked a room under the name of Lily Bass, can you please check me in?
R: Sure, please hold on for a second.
I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?
G: No, they didn't give me the letter, but only a number.
R: The confirmation number also works, what is the number, please?
G: 232987.
R: Okay. A single room for Lisa Bass, Ms Lisa Bass?
G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.
R: Sorry for our mistake, I have changed the record for you.
G: Never mind. Here're my passport and credit card.
R: Thank you, just a moment.
Sorry for keep you waiting, your room is on the 12th floor, and here is your key.
G: Thanks!
R: You're welcome. Good night!
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酒店前厅服务英语口语情景对话
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