Education's purpose is to replace an empty mind with an open one.
- Malcolm Forbes, 1919-1990
The ETP
The ETP – Education & Training Process establishes the structure and methodology to be used to educate and train all members of the company in the OFS – Order Fulfillment System processes, in order to develop the values, abilities, methods, and knowledge necessary for them to perform their routines effectively. Therefore, it must be aligned with the PDOFS’ SWP – Standardized Work Process.
Education is understood as a combination of practical and theoretical knowledge, which will be applied in decision making and responsibility compliance of each position. Training, on the other hand, is a term used for the abilities taught to perform specific practical tasks and skills.
There are several proven methodologies that might be used to develop each E&T process:
• Related to specific training for practical skills, the TWI – Training Within Industry method is strongly recommended. It results in jobs performed correctly in less time and in an environment of continuous improvement, keeping all employees focused and open to changes.
• For conceptual knowledge the methodology applied depends on the objectives and scopes related (e.g., Accelerated Training methodology), however it is important to define the right strategy to obtain the attention of the trainee, deploy the information, and assure their knowledge retention.
The training deployment is a key element in the ETP. Considering the 4 types of professional levels in a hierarchy way…
• Level 4: Directors, Managers.
• Level 3: Professionals as Engineers, Planners, Schedulers, Technicians, etc.
• Level 2: Foremen: Supervisors, Leaders.
• Level 1: Machine Operators.
… each level must develop the presentation, exam, or any information that will be given to the level they will teach. For conceptual training, the previous level will teach or explain the concepts to the next level, in a cascade way.
The Cascade Methodology is a methodology in which Education & Training is imparted from the top of the organization to the bottom. The knowledge transfer process flows from Level 4 towards Level 3 towards Level 2 towards Level 1.
This methodology promotes the transference of leadership to the lower levels. As a consequence, the accountability emerges from upper levels.
The diagram above indicates the direction of PDOFS Leadership in the Education & Training process when using the Cascade Methodology, and the corresponding effect on accountability and achievement of results.
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